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Hardware
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1.
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Do
I need batteries for the iTegno GPRS Modem?
Not at all. The computer powers the modem via the USB
cable.
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2.
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Where
is the antenna?
The antenna is embedded inside the modem.
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3.
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Does
the modem come with other connection ports besides USB?
At present, the modem is available with a USB connection.
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Usage
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1.
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Are
there procedures to follow before detaching the modem from the
computer?
Make sure the iTegno GPRS Modem application software is closed
before detaching the modem from the computer.
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2.
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How
do I get connected to the Internet using the iTegno GPRS Modem?
There are two ways to connect to the Internet, via GSM or GPRS
connection.
GSM connection:
You need an Internet access account with a ISP (Internet Service
Provider). In addition, you may need to subscribe to relevant services
(e.g. data office services) for your SIM card from your network
provider.
GPRS connection:
Check with your mobile network provider to activate GPRS service on
your SIM card. If the mobile network provider offers ISP access, you
may not need to apply for another Internet access account. Dial-up
settings for GPRS connection may be obtained from the network provider.
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3.
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Is
GPRS automatically available with GSM service?
No. The normal GSM network needs some modification before it can
support GPRS. As such, the availability of GPRS service depends on
whether the individual telecommunication company has upgraded its
network. Also, to use the GPRS service, the SIM card has to be enabled
with it.
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4.
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Must
I mount the modem on the laptop using provided Velcro strips?
Mounting the modem on the laptop gives the best possible signal
reception and also the most ease of use. However, it is possible to
just place the modem on the table.
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5.
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Why
isn't my Chinese SMS translated correctly on iTegno Mobile Office Suite?
This is most probably due to the incorrect language settings.
To correct this, open up your iTegno Mobile Office Suite.
Go to
1. Settings
2. Language
3. Select the desired language
4. Click Save to save the changes.
5. Restart iTegno Mobile Office Suite to let the changes take effect.
For non-Chinese Win XP users, please uninstall Asia
Service Park.
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6.
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How
do I uninstall Asia Service Pack if I am a non Chinese Win XP user?
Uninstalling Asia Service Pack will allow iTegno Mobile Office Suite to
properly translate Chinese SMS.
To do so, please go to
1. Control Panel
2. Regional and Language Options
3. Select Language tab.
4. Uncheck "Install files for East Asia Language".
It is highly recommended that users install a Chinese Language Word
Processor such as NJStar to allow Chinese SMS to be properly displayed
in iTegno Mobile Office Suite.
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7.
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The
iTegno Mobile Office Suite's UI was not displayed correctly after I
changed the Language setting to Simplified or Traditional Chinese.
The iTegno Mobile Office Suite works best if the selected language is
the same as the Windows default installed language. However, you should
still be able to send and receive Chinese SMS on iTegno Mobile Office
Suite with its content translated correctly
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8.
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My
SIM card is GPRS auto-roaming enabled.
a. Do I need to make
any changes to the dial up connection when I go overseas?
b. Is there anything
else that I should be aware of before I go overseas?
a. No. You need not make any changes to the dial up connection when you
are overseas.
b. If your SIM card is GPRS auto-roaming enabled, you should be able to
connect via GPRS seamlessly. Before you go overseas, kindly contact
your local mobile network provider for the list of GPRS roaming
partners at the desired location.
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Feature
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1.
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Does
the modem support voice calls?
Yes, much like a mobile phone on the GSM network. To use the voice
capability, you need to launch the iTegno application software and
attach the earpiece to the modem (the earpiece is included in the sales
package).
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2.
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Does
the modem support GSM roaming?
Yes, when the SIM card has GSM roaming service activated and you have
an Internet access account with an ISP.
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3.
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Does
the modem support GPRS roaming?
Yes, when the SIM card is activated with GPRS roaming service and the
operator has roaming agreement/s with the relevant foreign mobile
network providers.
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4.
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How
is the iTegno GPRS Modem different from a mobile phone in
enabling the notebook computer wirelessly?
Power consumption
The iTegno GPRS Modem draws power from the laptop via the USB
cable, while Bluetooth or Infrared connections would draw power from
that device itself. Also, a notebook computer has a large power
reservoir, about five times as much as a mobile phone.
USB Connection
Using an USB connection ensures that the battery life of the notebook
computer is not significantly affected. The fact that the mobile phone
has grown such in its importance that people need it all the time, and
the iTegno GPRS Wireless Modem frees up the mobile phone for its very
important voice-centric functions within its very limited power
capacity, the product is an ideal complement to the busy
executive’s communication needs.
The USB cable connection is compatible with all most notebook
computers, personal computers, and mobile terminals. For mobile phone
connections, a proprietary cable has to be purchased whenever the u | | |
