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Hardware
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1.
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Do
I need batteries for the iTegno GPRS Modem?
Not at all. The computer powers the modem via the USB
cable.
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2.
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Where
is the antenna?
The antenna is embedded inside the modem.
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3.
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Does
the modem come with other connection ports besides USB?
At present, the modem is available with a USB connection.
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Usage
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1.
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Are
there procedures to follow before detaching the modem from the
computer?
Make sure the iTegno GPRS Modem application software is closed
before detaching the modem from the computer.
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2.
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How
do I get connected to the Internet using the iTegno GPRS Modem?
There are two ways to connect to the Internet, via GSM or GPRS
connection.
GSM connection:
You need an Internet access account with a ISP (Internet Service
Provider). In addition, you may need to subscribe to relevant services
(e.g. data office services) for your SIM card from your network
provider.
GPRS connection:
Check with your mobile network provider to activate GPRS service on
your SIM card. If the mobile network provider offers ISP access, you
may not need to apply for another Internet access account. Dial-up
settings for GPRS connection may be obtained from the network provider.
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3.
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Is
GPRS automatically available with GSM service?
No. The normal GSM network needs some modification before it can
support GPRS. As such, the availability of GPRS service depends on
whether the individual telecommunication company has upgraded its
network. Also, to use the GPRS service, the SIM card has to be enabled
with it.
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4.
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Must
I mount the modem on the laptop using provided Velcro strips?
Mounting the modem on the laptop gives the best possible signal
reception and also the most ease of use. However, it is possible to
just place the modem on the table.
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5.
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Why
isn't my Chinese SMS translated correctly on iTegno Mobile Office Suite?
This is most probably due to the incorrect language settings.
To correct this, open up your iTegno Mobile Office Suite.
Go to
1. Settings
2. Language
3. Select the desired language
4. Click Save to save the changes.
5. Restart iTegno Mobile Office Suite to let the changes take effect.
For non-Chinese Win XP users, please uninstall Asia
Service Park.
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6.
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How
do I uninstall Asia Service Pack if I am a non Chinese Win XP user?
Uninstalling Asia Service Pack will allow iTegno Mobile Office Suite to
properly translate Chinese SMS.
To do so, please go to
1. Control Panel
2. Regional and Language Options
3. Select Language tab.
4. Uncheck "Install files for East Asia Language".
It is highly recommended that users install a Chinese Language Word
Processor such as NJStar to allow Chinese SMS to be properly displayed
in iTegno Mobile Office Suite.
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7.
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The
iTegno Mobile Office Suite's UI was not displayed correctly after I
changed the Language setting to Simplified or Traditional Chinese.
The iTegno Mobile Office Suite works best if the selected language is
the same as the Windows default installed language. However, you should
still be able to send and receive Chinese SMS on iTegno Mobile Office
Suite with its content translated correctly
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8.
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My
SIM card is GPRS auto-roaming enabled.
a. Do I need to make
any changes to the dial up connection when I go overseas?
b. Is there anything
else that I should be aware of before I go overseas?
a. No. You need not make any changes to the dial up connection when you
are overseas.
b. If your SIM card is GPRS auto-roaming enabled, you should be able to
connect via GPRS seamlessly. Before you go overseas, kindly contact
your local mobile network provider for the list of GPRS roaming
partners at the desired location.
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Feature
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1.
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Does
the modem support voice calls?
Yes, much like a mobile phone on the GSM network. To use the voice
capability, you need to launch the iTegno application software and
attach the earpiece to the modem (the earpiece is included in the sales
package).
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2.
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Does
the modem support GSM roaming?
Yes, when the SIM card has GSM roaming service activated and you have
an Internet access account with an ISP.
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3.
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Does
the modem support GPRS roaming?
Yes, when the SIM card is activated with GPRS roaming service and the
operator has roaming agreement/s with the relevant foreign mobile
network providers.
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4.
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How
is the iTegno GPRS Modem different from a mobile phone in
enabling the notebook computer wirelessly?
Power consumption
The iTegno GPRS Modem draws power from the laptop via the USB
cable, while Bluetooth or Infrared connections would draw power from
that device itself. Also, a notebook computer has a large power
reservoir, about five times as much as a mobile phone.
USB Connection
Using an USB connection ensures that the battery life of the notebook
computer is not significantly affected. The fact that the mobile phone
has grown such in its importance that people need it all the time, and
the iTegno GPRS Wireless Modem frees up the mobile phone for its very
important voice-centric functions within its very limited power
capacity, the product is an ideal complement to the busy
executive’s communication needs.
The USB cable connection is compatible with all most notebook
computers, personal computers, and mobile terminals. For mobile phone
connections, a proprietary cable has to be purchased whenever the user
switches to another brand of mobile phone.As for infrared connections,
the stability of line of sight for the infrared interface makes this
option inconvenient for mobile professionals. The user would need to
ensure that both devices — the mobile device and the terminal
(notebook, PC etc.) — are equipped with an infrared port.
However, mobile phones and notebook computers are increasingly
disposing with this option.
Durability
The iTegno GPRS Wireless Modem is a durable, hardy device. This is made
possible with the USB connection, and also all its components including
the antenna, are protected by an external casing, capable of
withstanding the impact caused by a drop at table height.
There are also no loose components in the modem.
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5.
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Is
the iTegno just another dedicated modem?
No, the iTegno is more than just a modem! The iTegno Mobile Office
application which comes with the package allows the user to perform
many functions of a typical hand phone, like sending/receiving SMS,
making phone calls and address book entries, just to name a few. Ask
for a demonstration!
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Technology
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1.
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What
is GPRS?
GPRS (General Packet Radio Service) is charged based on the amount of
data transferred rather than by airtime. This service is ideal for
mobile professionals with a need to maintain an
“always-on” Internet connection without incurring
hefty GSM airtime charges. For example, once your emails have been
downloaded or sent, there are no further charges — even if
you are still connected to the Internet — as no data is being
transferred.
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Application Developer
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1.
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May the iTegno be used on Mac or Linux
operating systems?
To date, the iTegno is only supported on Win 98Se / 2000 / Me / XP
(Home and Professional editions) and Mac OS X. Driver for Linux is
available for development purposes. However, there is not requirement
for the driver for Linux with kernel version 2.6 or later version.
Driver for Linux with kernel of earlier than version 2.6 or Redhat
9, please contact developers@iTegno.com
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2.
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How do I confirm if Linux detects iTegno GPRS
modem?
To confirm if Linux detects iTegno GPRS modem, follow the
instruction below.
At the terminal window, go to root. Type “Dmesg”
at the command prompt.
This command will list out the components attached
to your Linux. The iTegno GPRS modem will be identified as
PL2303.C. A detected modem will be assigned to a USB address, e.g.
ttyUSB0. For more information, please contact developers@iTegno.com
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3.
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How will application developers be able to use
the iTegno GPRS modem?
As the iTegno modem was designed on an open architecture,
third-party software developers may develop applications that work
with the modem. This will effectively help to broaden the scope of
usage for the modem. For marketing opportunities, contact marketing@iTegno.com.
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©
2008 iWOW Connections Pte Ltd
All Rights Reserved
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