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iTegno
GPRS Modem Frequently Asked Questions
(FAQ) |
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Hardware
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Usage |
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Feature |
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Hardware |
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1. |
Do
I need batteries for my iTegno 38XX/39XX GPRS
Modem?
Not
at all. The computer powers the modem via the USB
cable.
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Usage |
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1. |
Are
there procedures to follow before detaching the
iTegno 38XX/39XX GPRS Modem from the
computer?
Make
sure the iTegno Mobile Office suite is closed
before detaching the modem from the
computer. |
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2. |
How
do I get connected to the Internet using the
iTegno GPRS Modem?
There
are two ways to connect to the Internet - via GSM
or GPRS connection.
GSM
connection:
You
need an Internet access account with an ISP
(Internet Service Provider). In addition, you may
need to subscribe to relevant services (e.g.
data services) for your SIM card from your
network provider.
GPRS
connection:
Check
with your mobile network provider to activate GPRS
service on your SIM card. If the mobile service
provider offers ISP access, you may not need to
apply for another Internet access account. Dial-up
settings for GPRS connection may be obtained from
the network
provider. |
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3. |
Is
the GPRS automatically available with GSM service?
No.
The normal GSM network needs some modification
before it can support GPRS. As such, the
availability of GPRS service depends on whether
the individual telecommunication company has
upgraded its network. Also, to use the GPRS
service, the SIM card has to be enabled with it.
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| 4. |
Why
isn't my Chinese SMS translated correctly on
iTegno Mobile Office Suite?
This
is most probably due to the incorrect language
settings.
To
correct this, open iTegno Mobile Office Suite
application.
Go
to
1.
Settings
2.
Language
3.
Select the desired language
4.
Click Save to save the changes.
5.
Restart iTegno Mobile Office Suite to let the
changes take effect. For non-Chinese Win XP users,
please uninstall Asia Service
Park (Please refer to the next question for
further instructions). |
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| 5. |
How
do I uninstall Asia Service Pack if I am a
non-Chinese Win XP user?
Uninstalling
the Asia Service Pack will allow iTegno Mobile
Office Suite to properly translate Chinese
SMS.
To do so, please go to
1. Control
Panel
2. Regional and Language Options
3.
Select Language tab.
4. Uncheck "Install files
for East Asia Language".
It
is highly recommended that users install a Chinese
Language Word Processor such as NJStar to allow
Chinese SMS to be properly displayed in iTegno
Mobile Office
Suite. |
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| 6. |
The
iTegno Mobile Office Suite's UI was not displayed
correctly after I changed the Language setting to
Simplified or Traditional
Chinese.
The
iTegno Mobile Office Suite works best if the
selected language is the same as the Windows
default installed language. However, you should
still be able to send and receive Chinese SMS on
iTegno Mobile Office Suite with its content
translated correctly. |
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| 7. |
My
SIM card is GPRS auto roaming enabled.
a. Do I
still need to make any changes to the dial up
connection when I go overseas?
b. Is there
anything else that I should be aware of before I
go overseas?
a.
No. You need not make any changes to the dial up
connection when you are overseas.
b.
If your SIM card is GPRS auto-roaming enabled, you
should be able to connect via GPRS seamlessly.
Before you go overseas, kindly contact your local
mobile service provider for the list of GPRS
roaming partners at the desired
location. |
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| 8. |
Can
I send a message consisting of more than 160
characters? How many messages will I be charged
for by my network
provider?
A
message consisting of more than 160 characters is
called Concatenated SMS. Currently, iTegno Mobile
Office Suite supports concatenated SMS that
consists of 456 characters in both sending and
receiving. If you send 1 concatenated SMS
consisting of more than 456 characters, you
will be charged for sending 3
SMS. |
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Feature |
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1. |
Does
the iTegno GPRS Modem support GSM
roaming?
Yes,
when the SIM card has GSM roaming service
activated and you have an Internet access account
with an ISP. |
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2. |
Does
the iTegno GPRS Modem support GPRS roaming?
Yes,
when the SIM card is activated with GPRS roaming
service and the operator has roaming agreement/s
with the relevant foreign mobile network
providers. |
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3. |
How
is the iTegno GPRS Modem different from a
mobile phone in enabling the notebook computer
wirelessly?
Power
consumption
The
iTegno GPRS Modem draws power from the laptop
via the USB cable, while Bluetooth or Infrared
connections would draw power from that device
itself. Also, a notebook computer has a
large power reservoir, about five times as much as
a mobile phone.
USB
Connection
Using
an USB connection ensures that the battery life of
the notebook computer is not significantly
affected. The fact that the mobile phone has grown
such in its importance that people need it all the
time, and the iTegno Modem frees up the
mobile phone for its very important voice-centric
functions within its limited power capacity; the
product is an ideal complement to the busy
executive’s communication needs.
The
USB cable connection is compatible with all most
notebook computers, personal computers, and mobile
terminals. For mobile phone connections, a
proprietary cable has to be purchased whenever the
user switches to another brand of mobile
phone.
As
for infrared connections, the stability of line of
sight for the infrared interface makes this option
inconvenient for mobile professionals. The
user would need to ensure that both devices - the
mobile device and the terminal (notebook, PC etc.)
- are equipped with an infrared port.
However, mobile phones and notebook computers are
increasingly disposed of this option.
Durability
The
iTegno GPRS Modem is a durable, hardy device.
This is made possible with its USB connection, and
all its components including the antenna, are
protected by an external casing which is capable
of withstanding the impact caused by a drop from
table height. There are also no loose components
in the modem.
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4. |
Is
the iTegno GPRS Modem just another dedicated
modem?
No,
the iTegno GPRS Modem is more than just a
modem! The iTegno Mobile Office Suite
application which comes with the package allows
the user to perform many functions that are
typical of a mobile phone, such as
sending/receiving SMS and managing address book
entries, just to name a few. Ask for a
demonstration from your iTegno dealer/distributor
today!
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1. |
Can
the iTegno GPRS Modem be used on Mac or Linux
operating systems?
Till
date, the iTegno GPRS Modem is supported on
Win 98/ 2000/ Me/ XP (Home and Professional
editions). Mac OS10.2 and 10.3. Driver for Linux
(Redhat 9 and above) are also available for
development purposes. For more information, please
contact
developers@itegno.com.
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| 2. |
How
do I confirm if Linux detects iTegno GPRS
Modem?
To
confirm if Linux detects iTegno GPRS modem, follow
the instructions below.
At the terminal window,
go to root. Type “Dmesg” at the command prompt.
This command will list out the components
attached to your Linux. The iTegno GPRS Modem will
be identified as PL2303.C. A detected modem will
be assigned to a USB address, e.g. ttyUSB0. For
more information, please contact developers@iTegno.com
No
driver is required for users with Linux Kernel
Version 2.6 & above. Users with lower Linux
Kernel versions can just do a simple update
to the higher version. |
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| 3. |
How
will application developers be able to use the
iTegno GPRS Modem?
As
the iTegno GPRS Modem is designed on an open
architecture, third-party software developers may
develop applications that work with the modem.
This will effectively help to broaden the scope of
usage for the
modem. | |
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Technology |
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1. |
What
is GPRS?
GPRS
refers to General Packet Radio Service. GPRS is
charged based on the amount of data transferred
rather than by airtime. This service is ideal for
mobile professionals with a need to maintain an
“always-on” Internet connection without incurring
hefty GSM airtime charges. For example, once your
emails have been downloaded or sent, there are no
further charges—even if you are still connected to
the Internet - as no data is being
transferred.
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©
2009 iWOW Connections Pte Ltd
All Rights
Reserved |
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